About the Role
An independent insurance agency with significant operations in the Mid-Atlantic seeks an experienced Personal Lines Supervisor, Team Leader to oversee the performance of the group including service processes, client retention and service, and employee development.
Duties & Responsibilities
A multi-faceted role, you are involved with daily operations and broader strategies to help the personal lines division grow.
- Support teams with workflow management including areas like renewals, new account onboarding, and escalated service issues. related to daily service initiatives
- Troubleshoot issues in the agency management system
- Participate in recruiting and hiring as well as new employee training, continuing education, career pathing, and overall employee performance standards
- Liaise with other agency departments, sharing best practices and working on joint initiatives. Report updates to executives on team goals and performance.
Skills & Experience
- Independent agency experience is required with deep knowledge of personal lines programs, products, markets, and service processes.
- Prior supervisory/management experience is required.
- State insurance license.