About the Role
As Vice President, Commercial Insurance Claims Leader, you lead a Top 100 insurance agency’s claims and risk prevention division. Your role is multi-faceted and requires deep involvement in the inner workings of the claims process, a focus on service excellence, and support for the company’s strategic growth objectives. Whether you’re directly advising clients on claims issues, working with external partners on solutions, or supporting internal sales and service teams, you’re a great resource that embodies the agency’s values and how it delivers on promises during times of crisis.
Duties & Responsibilities
Lead a 20+ person claims team with a strategic vision for service excellence.
Assign claims and manage workloads based on case severity, location, and team expertise.
Develop skilled claims specialists and identify opportunities for training and mentoring employees to advance their knowledge and skills.
Track open claims, files in suit, loss adjustment expenses, subrogation, and speed of settlement.
Serve as the lead consultant for large clients’ risk mitigation and complex, high-profile claims.
Manage relationships with key partners, insurance companies, and vendors.
Create a high quality, high performing claims consulting and advocacy services group to support the diverse needs of the agency’s client portfolio.
Partner with the sales team as the face of claims education, resolution, and support at key times while claims are active and throughout the annual service cycle.
Develop collaborative claims management strategies with clients to reduce the cost of claims and empower them to make appropriate risk management decisions.
Skills & Experience
- Minimum of seven (7) years of commercial property and casualty insurance industry claims experience.
- Minimum two (2) years of senior management experience.
- Strong sense for claims operations with a great understanding of the claims process for various insurance companies.