About the Role

Opportunity to join well respected property/casualty insurance company that has built a solid reputation on values of integrity, honesty, hard work, and service to the community. As the Vice President of Claims you will be responsible for overseeing all aspects of the claims operations, ensuring efficient and effective claims processing and exceptional customer service. This position offers a unique opportunity to lead and develop a high-performing claims team while driving strategic initiatives to enhance operational excellence and deliver outstanding results.

Duties & Responsibilities

  • Develop and implement strategic plans, objectives, and initiatives for the claims department
  • Provide leadership, guidance, and support to the claims team
  • Establish and maintain quality assurance processes and performance metrics to monitor claims handling effectiveness, identify areas for improvement, and drive operational excellence
  • Ensure a positive and seamless claims experience for policyholders by implementing best practices in customer service, communication, and claims resolution
  • Collaborate with finance and underwriting departments to manage claims reserves, analyze claims trends, and optimize claims-related expenses to achieve company profitability targets
  • Identify opportunities for process improvements, technology enhancements, and automation initiatives to streamline claims operations and enhance overall efficiency and effectiveness

Skills & Experience

  • 10+ years of progressive leadership experience in claims management within personal lines insurance
  • Strong knowledge of claims best practices, insurance regulations, and industry trends
  • Demonstrated leadership skills with track record of developing high-performing teams
  • Demonstrated track record of utilizing technology and data to improve and simplify claims processes

Compensation & Benefits

$170k to $200k + bonus. 401k, pension plan, competitive benefits.

Tagged as: claims, claims analytics, claims processes, claims reporting, Executive, information technology, management, personal lines, process improvements, quality assurance

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