About the Role

This large national insurance broker is seeking a qualified individual to help lead their service center operation for their Employee Benefits division. The ideal candidate will have previous agency-side experience, be a strong technical expert in coverages and systems, and possess previous or current management experience at a high level.

Duties & Responsibilities

  • Direct and monitor the customer experience for the employee benefits department in accordance with goals and objectives of the profit center and established policies and procedures
  • Recruit, develop, and retain top talent
  • Identify areas of opportunities and develop strategies for improvement within the department
  • Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products
  • Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services
  • Effectively communicate new opportunities, trends, and industry information to all members of the team
  • Responsible for daily customer experience with enrollment, claims issues, policy and coverage questions, and more

Skills & Experience

  • 7-10 years of progressive experience in the insurance industry with group employee benefit program experience specifically
  • Previous management or leadership experience strongly preferred
  • Experience working with small groups strongly preferred
  • State insurance license required
  • Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software

Compensation, Benefits, & Perks

$120-125,000 + bonus + full benefits package + hybrid work schedule

Tagged as: call center, director, employee benefits, health, life, management, operations, team lead

Back to Job Listings

Upload your CV/resume or any other relevant file. Max. file size: 128 MB.