About the Role

The Insurance Agency Claims Specialist is responsible for claims handling for an Atlanta based insurance agency’s property and casualty portfolio. You support the sales and service teams along with the senior claims leader with the ultimate goal of increasing client satisfaction and retention. There is growth, mentoring, and career development available in this role especially as quickly as the company is expanding.

Duties & Responsibilities

  • Accurately report and file claim notices with insurance carriers
  • Maintain electronic files and records within the agency management system 
  • Track claim status and create reports for internal staff and client use
  • Communicate with and get updates from adjusters
  • Participate in strategic client meetings as required

Skills & Experience

  • Minimum two (2) years of property and casualty claims handling experience; commercial claims experience is required
  • Understanding of claims handling guidelines and workflows

Job Specs

Because this position is with a retail insurance agency, you will not directly adjust claims but serve as a liaison to help administer and navigate the process ensuring a swift and smooth resolution for clients. Over time it’s possible this role will evolve into more client engagement and claims advocacy.

Tagged as: adjuster, agency, auto, casualty, claims, claims resolution, commercial lines, filing, general liability, insurance, personal lines, property, reporting, work comp

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