About the Role
This large national insurance broker is seeking a qualified individual to help lead their Center of Excellence operation for their Employee Benefits division. The ideal candidate will have previous agency-side experience, be a strong technical expert in coverages and systems, and possess previous or current management experience at a high level.
Duties & Responsibilities
- Direct and monitor the customer experience for the employee benefits department in accordance with goals and objectives of the profit center and established policies and procedures
- Recruit, develop, and retain top talent
- Identify areas of opportunities and develop strategies for improvement within the department
- Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products
- Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services
- Effectively communicate new opportunities, trends, and industry information to all members of the team
- Responsible for daily customer experience with enrollment, claims issues, policy and coverage questions, and more
Skills & Experience
- 5-7 years of progressive experience in the insurance industry with group employee benefit program experience specifically
- Previous management or leadership experience strongly preferred
- State insurance license required
- Proficient in profit center computer programs, as well as Microsoft Office Suite and insurance company proprietary software
Compensation & Benefits
$135-150,000 + bonus + full benefits package