About the Role

As Director of Client Services, Commercial Lines, you manage and lead account management strategies and internal service operations for a large independent insurance brokerage. With a focus on client service excellence, you’ll evaluate service plans, strategies, and processes that optimize efficiency and lead to high client satisfaction and retention. 

Duties & Responsibilities

You ensure your direct reports successfully accomplish individual and team goals, working seamlessly with other service groups, marketing, and sales. 

  • Help the service team manage workloads and make personnel adjustments when necessary.
  • Assist with executing client service plans, advising on coverage and escalated issues as needed.
  • Foster a culture of support, encouragement, and collaboration. Coordinate training and continuing education. Create pathways for career development and opportunities for internal promotion.

Skills & Experience

  • Minimum ten (10) years of insurance industry experience involved with similar client service development and service strategies. 
  • Active P&C insurance license is required.

Job Specs

Location: Salt Lake City, UT. Expect occasional travel within the Mountain West region.

Tagged as: administrative, agency, audits, best practices, broker, casualty, commercial, compliance, director, employee development, insurance, management, manager, operations, processes, property, regional operations, training, vice president, workflows

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