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Customer Service & Office Administration Manager

Posted 5 months ago

# 8995 Remote Nationwide $42k to $48k

About the Role

Specialty insurance broker exclusively providing business insurance solutions for Architectural, Engineering, and Environmental Service Firm insured clients in the USA and Canada.

We are seeking an experienced P&C insurance professional strong on technical and administrative assistance with a “can do” positive attitude who will interface with all company team members and insured clients to help provide a positive customer experience.

Duties & Responsibilities

  • Lead person on issuing requested client certificates.
  • Assist Account Executive and Account Managers with review of client contract language documents and issue certificates that meet their requirements.
  • Correspond with underwriters if client’s current insurance does not meet the requirements of client contracts and work with UWs and Account Executive to broker solutions.
  • Pull policy forms of Additional Insured, Primary, and Non-contributory, per project aggregate, 30 Day Notice of Cancellation from policies. File in “Forms Folder” and upload into CSR24 per client and attach to certificate template.
  • Assist with President’s various individual and corporate state licensing renewals.
  • Lead the agency with compliance with Surplus Lines filings.

Skills & Experience

  • 3+ years experience with a P&C commercial insurance broker.
  • Experience with Applied System EPIC preferred.
  • Strong ability to communicate with team members.

Benefits & Perks

Small firm and offer no benefits other than a cash payment of $325 each month. For PTO they offer 10 days and 15 days after five years with the company. Accommodate all requests for time off that are reasonable.

Tagged as: account management, agent, broker, brokerage, clerical, client service, commercial lines, customer service

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