About the Role
Join an amazing team as a Commercial Lines Processing/Underwriting Support Manager with a dynamic organization with a 140-year history of providing exceptional customer service to its policyholders! The Commercial Lines Processing Manager will manage clerical and administrative duties related to the commercial underwriting function.
Duties & Responsibilities
- Manage, mentor, and train personnel engaged in activities involving rate verification, coding, and policy assembly/renewal processing/transactions around policy life cycle
- Perform quality audits
- Perform user testing on various software systems
- Assist in identifying and solving production challenges
- Answer inquiries from agents and insureds regarding questions on policies
- Make department personnel decisions
Skills & Experience
- Bachelor’s degree required
- At least two years of management experience
- Strong time management and organizational skills
- Excellent written and verbal communication skills
- Strong knowledge of commercial lines products and coverages, preferably with ISO
- Customer service-oriented
- Possesses sound creative analytical and problem-solving skills
Compensation
Salary range: $70k to $75k. Bonus incentive is 7% of salary.