Vice President, Field Claims Operations Insurance Job

Our client is one of the fastest growing auto insurance companies in the country. They are rated A (Excellent) from A.M. Best. They presently offer an opportunity to join their growing organization in Sacramento, CA as VP, Field Claims Operations. In this role you will be responsible to manage the personal auto field claims operation and implement strategic initiatives within the claims organization. 

VP, Field Claims Operations Responsibilities:

• Oversees the implementation and ongoing management of claims settlement techniques, best practices, strategies and guidelines to facilitate and support customer service excellence.

• Continually reviews claims operation to ensure that processes are utilized to achieve optimal performance and conforms to industry best practices.

• Provides subject matter expertise on high exposure losses, and maintain channels of communication with the Product Management community in order to support core business practices.

• Recommends strategic actions according to trend analysis reports specific to the jurisdiction.

• Manages the performance of each claim office or region according to the established key claims metrics; works closely with local management to develop initiatives to improve performance as noted.

• Ensures there are proper claims resources within each operation.

• Develops and executes on plans relating to the opening of additional claim offices to support the expected growth rate.

• Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals. 

VP, Field Claims Operations Requirements:

• Bachelor’s degree or equivalent education required; MBA/Master preferred.

• Ten or more years of experience with claims management required.

• Three or more years of direct supervision of employees required.

• Experience in multi-state claims jurisdictions.

• Detail-oriented with strong organizational, management, and leadership skills.

• Demonstrated ability to work effectively under pressure, independently, and within a collaborative team oriented environment using sound judgment in decision-making.

• Must have excellent communication skills both oral and written.

• Demonstrated knowledge with claims technology and leading industry practices.

• Must have experience leading a staff of 400+ across 30 or more states.

• Must have experience with states to include: CA, TX, FL and NY.

• National carrier experience a must.